After the first week of internship (20 hours total), I had a better understanding of the office. I am working in NYC Data Academy, a school hosting both online and offline learning experiences. My manager is Claire and I, as a UX design intern, am mostly working with two web developer on the team.
The project I am focusing on is the "online classroom system" where both online students and immersive bootcamp students use. They have worked with a designer before, however, he was a part-time designer so the project was not fully developed. My job was to re-design the interface and experience of using it.
The first thing I did was to look into the existing online platform and try to compare it with other competitors. After that I wrote an interview and usability script which I am planning to do with some students.
Interview & Usability Test Script
Introduction
Hi, my name is Nicole Song and I am the UX designer for NYC Data Science Academy. I am helping the academy in designing the online learning platform. Mind if I record the conversation? Your personal information will be confidential. Only me and my team will revisit it when necessary for design purposes.
Opening Questions
What is your name
What program are you in NYC Data Science Academy?
General Questions
Platform - Tracking In-person Class Progress
Have you ever used any online platforms for tracking class progress? What are the platforms you familiar with?
What are the features that you most frequently use on those platforms?
Can you tell me more about the experience using those online platforms? (likes? dislikes?)
Was there anything you wish you could have for those online platforms?
How did you feel about those platforms? Were they helpful?
Platform - Online Classes
Have you ever used any online platforms for taking online classes? What are the platforms you familiar with?
What was the last online platform you used? What class were you taking?
What was the format of learning?
Why did you decide to take online classes?
How did you feel about taking classes online versus taking classes in-person?
What are the features that you most frequently use on online learning platforms?
Can you tell me more about the experience using those online platforms? (likes? dislikes?)
Was there anything you wish you could have for those online platforms?
Introduction for usability tests
Here is the beta version of our online learning platform. I am going to ask you to finish a few tasks. Please note that I am testing the product not testing you. Before each click please let me know what you are expecting.
First Impressions
Ask the participant to tell you their first/impressions by clicking
- What are you seeing?
- What do you think this platform is trying to do?
- Is there anything that you notice that stands out to you?
- Is there anything that you would like to click on?
After Each Task
How difficult do you think to complete the task? Scale from 1-5. Why?
Task & Scenario 1
You are a student in Data Science Bootcamp. And you have heard this online tracking platform that can help you with your bootcamp. You are so excited to learn about. You have signed in and…
Try to find the start date for Orientation
Try to submit your first homework assignment for Data Analysis with Python
Try to post a new topic for general discussion
Task & Scenario 2
You have just signed up for an online class for NYC Data Science Academy. And you need to use the online learning platform to take classes.
Try to finish an exercise under “PIN- Introduction to Python” and section “Get Started with Python.”
Try to download the slide for this course.
Try to take some notes while watching the video
Try to find your monthly productivity report
Final Thoughts
Did you find this site useful?
How did this compare to the sites you usually use?
Is there anything you’d expect to be able to do that you couldn’t do?
Because it was the last week of the current cohort, I was not able to test with any users. I will start interviewing when the next cohort comes. Meanwhile, I have started to do some mid fidelity wireframes based on the competitor analysis.
Besides this project, I was also assigned to some side projects. I worked on the little survey for the main website where users can fill out to find out what courses are recommended for them. I also worked on the presentation and flyer for a junior student program.
Overall, I love the working environment. People are super nice in the office and it is a very friendly working environment.
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